Loading...
Last updated: 18 October 2026
Triplo.ma is operated by VEGAKOD SARLAU.
20 RUE AGUELMANE SIDI ALI APPT N° 02 AGDAL RABAT
Refund conditions vary depending on the type of service and the provider. Each offer presents its own cancellation and refund conditions, clearly indicated at the time of booking.
Triplo acts as an intermediary and facilitates the reimbursement process according to the conditions agreed with each service provider.
If you cancel within the stipulated time (generally 24 to 48 hours before the start of the service), you can benefit from a full refund according to the conditions of the offer.
If you cancel outside of the free period, cancellation fees may apply. The amount refunded depends on the specific conditions of the offer.
Some offers may be non-refundable, especially discounted offers or last-minute bookings. These conditions are clearly indicated before booking.
Contact us or the provider directly to cancel your booking. You can also use your customer area.
We check the cancellation conditions and validate your request according to the terms of the offer.
The refund is made to the payment method initially used. Processing times may vary from 5 to 15 business days depending on your bank.
If the service provider cancels your reservation, you receive a full refund, free of charge. We will also offer you alternatives if available.
For outdoor activities, weather conditions may result in cancellation. In this case, a refund or postponement is offered according to the conditions of the offer.
In case of force majeure (natural disaster, pandemic, etc.), refund conditions are adapted according to circumstances and current regulations.
You can modify your reservation (date, time, number of participants) according to availability and the service provider's conditions. Change fees may apply.
Contact us or the provider directly for any modification request.
In case of a dispute regarding a refund:
For any questions regarding refunds, contact us at contact@triplo.ma