Privacy Policy – Triplo.ma

1. Purpose of the Policy

The purpose of this Privacy Policy is to inform users and providers of the platform www.triplo.ma (hereinafter “the Platform”) on how their personal data is collected, processed, and protected.

Triplo is committed to guaranteeing the confidentiality, security and protection of personal data in accordance with Moroccan law n°09-08 relating to the protection of individuals with regard to the processing of personal data.

2. Data Controller

The data controller is VEGAKOD SARLAU, operating company of Triplo.ma, with headquarters located at 20 RUE AGUELMANE SIDI ALI APPT N° 02 AGDAL RABAT.

Contact: contact@triplo.ma

3. Data Collected

Triplo only collects the data necessary for the proper functioning of the Platform and the connection between users and service providers.

The categories of data collected include:

• Identification data : last name, first name, email address, phone number, password.
• Navigation data : IP address, device type, pages viewed, connection time.
• Booking data : booked activities, dates, amounts paid, reviews left.
• Provider data : company information, services offered, professional contact details, trade register number or license.

Some data may be collected automatically via cookies (see article 9).

4. Purposes of Processing

Data is collected for the following purposes:

• User and provider account creation and management.
• Publication, reservation and monitoring of the services offered on the Platform.
• Management of payments, confirmations and notifications.
• Improving service quality and user experience.
• Communication of promotional offers (if consent).
• Site security and fraud prevention.

5. Legal Basis for Processing

Processing is based on:

• the explicit consent of the user,
• the execution of a contract (reservation or service),
• or compliance with a legal obligation applicable to Triplo.

6. Data Retention

Personal data is kept only for the time necessary for the purposes for which it was collected. Beyond that, it may be anonymized or deleted.

Data related to legal obligations (invoicing, security, disputes) may be kept longer according to Moroccan legislation.

7. Data Sharing and Recipients

Triplo may share certain data with:

• the service providers concerned by a reservation,
• the technical partners ensuring the operation of the site (hosting, payments, emails),
• administrative or judicial authorities, only upon legal and reasoned request.

No personal data is sold, rented or transferred to third parties for commercial purposes.

8. Data Security

Triplo implements appropriate technical and organizational measures to protect personal data against:

• unauthorized access,
• loss, alteration, destruction,
• or any illegitimate use.

All communications are secured by HTTPS protocol and passwords are encrypted.

9. Cookies and Similar Technologies

The Platform uses cookies to improve user experience, measure traffic, and personalize content.

Types of cookies used:

• Technical cookies (site operation)
• Analytical cookies (statistics and performance)
• Personalization or marketing cookies (if consent)

The user can deactivate cookies at any time from their browser settings, but some site functionalities may be limited.

10. User Rights

In accordance with Moroccan law n°09-08, every user has the following rights:

• Right of access : obtain a copy of their personal data held by Triplo.
• Right of rectification : correct any inaccurate or incomplete data.
• Right of deletion : request the deletion of their data, subject to legal obligations.
• Right to object : refuse the processing of their data for marketing purposes.

Any request can be addressed to: contact@triplo.ma

11. Data Transfer outside Morocco

Collected data may be hosted on servers located outside Morocco, particularly with technical service providers. In this case, Triplo ensures that transfers are carried out in compliance with the guarantees provided by law.

12. Policy Update

Triplo reserves the right to modify this Privacy Policy at any time.

Users will be informed in case of substantial modification.

The latest version is always available on www.triplo.ma/page/privacy.

13. Contact

For any questions relating to this policy or the exercise of your rights: